Human resource development professionals have two challenges in total quality management (TQM): showing management what customer focus and leadership mean and declining responsibilities that are not theirs. TQM's systems view of training involves value-adding processes that take place before, during, and after the learning transaction. (SK)

Human systems engineering (HSE) was created to introduce a new way of viewing collaboration. HSE emphasizes the role of leaders who welcome risk, commit to achieving positive change, and help others achieve change. The principles of HSE and its successful application to the collaborative process were illustrated through a case study representing a…

Urges addressing leadership demands in early childhood care and education. Identifies new adaptable organizational leadership theories and the need for their growth and development. Redefines traditional leadership, discusses the strength of diversity and change in leadership, and advocates using equity and reality to transform leadership in the…

Schools are perhaps the most complex of all U.S. formal organizations. The primary objective of this book is to enhance insight into human behavior within organizations in order to promote greater skill in governing skills. The book develops three major conceptual frameworks that have important implications for schools. Chapter 1 develops the…

Includes "Management Studies at Oxford" (Snow); "Building Organizations that Learn" (Fulmer); "Inter Cultural Management Associates" (Garcel); "Center for Creative Leadership" (Noer); "Applying New Science Theories in Leadership Development Activities" (Stumpf); and "An Academic Model of…

Three articles discuss instructional design considerations in education for executives: (1) "The Use of the Measurement of Continuous Improvement Model for Training Program Evaluation" (Ferdinand Tesoro); (2) "The Systems Design Approach to Developing Computer Based Instruction" (Gerry Costello); and (3) "Training as a…

This book attempts to link academic theory and research on educational practices and organizational administration to classroom practices. Written within the framework of the social and behavioral sciences, it describes and critiques concepts, analytical tools, case material, and organizational theory and behavior from the public, business, and…

The effectiveness of an organizations's adaptive behavior depends on the extent to which public relations concerns are considered in goal setting and program planning. The following five open systems propositions, based on a "functional" paradigm, address the complex relationship between public relations and organizational intelligence and do not…

This document contains four papers presented at a symposium moderated by Valeria Stokes at the 1996 conference of the Academy of Human Resource Development. "Management Development Simulations: Effective or Not?" (Jill R. Hough) reviews the differences between simulations and educational games and presents a simulation classification…