Pretesting not only helps determine the benefits of a training program, it can actually help trainees learn more. (Author/SSH)

Customized skills assessments can perform a number of functions: help training departments demonstrate their effectiveness; provide a foundation for career development programs; reinforce company values; add feedback from the bottom up for performance evaluation; provide a concentrated focus for customer service improvement; and serve as a…

Discussion of computerphobia among college students focuses on a model program, the Computerphobia Reduction Program, that was developed to reduce computerphobic reactions among students. Personality factors and computer experience are considered, computerphobia screening measures are described, program results are reported, and future directions…