This paper provides a rationale for studies of educational program implementation and offers a causal model for program evaluation emphasizing pupil-related variables that intervene between program implementation and outcome variables. The rationale is followed by a discussion of implementation as an evaluation construct. Process, independent…

Describes how data from an employee attitude survey were used by the city of Phoenix, Arizona, as part of its city organizational development effort, to generate over 400 organizational changes and to increase personnel development of over 200 management employees. Includes a summary of survey results identifying training needs. (MF)