Intended to assist World Bank staff and officials in deciding when and how to include communication support activities in Bank-financed development projects, this paper describes the use of planned communications to encourage participation in projects by certain groups of people, to improve institutional efficiency and staff development, and to…

The need for continuing professional education in the trust industry is noted and emphasis is placed on need for new or additional training in management, taxation, employee benefits, marketing, and investments. The pros and cons of residential schools are outlined, and the use of regional and state seminars is discussed. Available from 6285…

Canadian financial services organizations, and retail banking in particular, are changing rapidly due to the spiraling costs of labor, the influence of computers, and global competition. These changes are especially affecting bank tellers, who will need new skills to adapt to the changing workplace. To develop a timely and relevant training…