Planning for effective use of teleconferencing involves consideration of humanization to generate a feeling of group rapport, participation by all parties to allow more natural interaction, an effective style of presentation to ensure that the message is received accurately, and feedback to correct errors and improve future communications. (JMF)

To design a learner-centered training process, the author emphasizes focusing on the creative artistry of people and the logic of human beings. Lists sixteen key skills designers should obtain to design and develop training programs. (CSS)