Defines ISO 9000, the quality control standard of the International Organization for Standardization (ISO), and looks at the benefits of ISO certification. Looks at the four levels of ISO 9000 and discusses the construction of training courses to prepare ISO documentation. (JOW)

The democratization of South Africa has necessitated a transformation of the education system. The current transformational landscape of higher education in South Africa requires that basic curriculum concepts, and principles be rediscovered and, rethought with a view to ensuring that future educational practice is based on sound, and proven…

Because of a need for quality improvement, Wisconsin Power and Light trained two six-person pilot groups in statistical process control, had them apply that knowledge to actual problems, and showed management the dollars-and-cents savings that come from quality improvement. (JOW)

A collaborative approach to program design, marketing, instruction, and evaluation can yield high quality interdisciplinary certificate programs. Evaluation issues include (1) quality of core knowledge; (2) input from beneficiaries; (3) appropriate methodology; (4) appropriate instructors; (5) measurement of learning gains; and (6) curriculum…

In a successful college marketing program, students and high-quality instruction are top priorities. Marketing research should investigate student needs and frustrations, the products offered, value received for time and money invested, physical convenience and appeal, and promotional strategies. Program research and development suggestions are…

Discusses the need to shift from the old models for organizational development to the new methods of quality management and continuous improvement, visions and visioning, and strategic planning, despite inappropriate criticisms they receive. (AEF)

The need for information controls for college records management programs and the elements of program organization, planning, and management are discussed. Conditions at institutions that indicate a flaw in information control are identified, along with the benefits of a sound records management program. The management of an information and…

Discusses the nature of day care standards, the fundamental nature of licensing, the current unevenness in day care licensing, and the components of a sound licensing program. (Author/BB)

This article discusses aspects of the concept of quality of life that impact on policy development and habilitation services for persons with intellectual disability. The article contends that quality of life should not be viewed as an individual score for a person but in the larger context of a guiding principle that underlies the development,…

The article suggests that computer expert systems that do not require exotic languages and machines will soon be applied in human services to help decision making in the areas of eligibility determination, casework quality control, written service plans for clients or students, job placement, service acquisition, and policy interpretation.…

Six papers focusing on educational change in occupational education are presented. The first paper, by Ronald Havelock, provides a historical review of innovation research models and discusses how the various models have progressed culminating in the Linkage Model. The next three papers address conceptual issues in innovation research. The paper…

Outcomes assessment reduced to its simplest definition is quality control. Characteristics of the new Accreditation Standards for Dental Education Programs include: patient oriented, take a definite posture in relation to the specialties, create a minimally educated practitioner, are process oriented, and provide a form of quality assurance in…

A discussion of Dutch higher vocational education (HVE) looks at the place of HVE in the overall postsecondary system, its system of governance, its role in the reorganization of higher education, and efforts at innovation. Part-time programs are seen as a likely way to serve needs and cut costs. (MSE)

A useful, values-oriented human resource development (HRD) program evaluation approach is one that is empirical with its orientation derived from a social/technical perspective. The optimum mix between the technical skills of evaluation and the required social skills of evaluation delivery is crucial for the quality assurance process. The core to…

It is argued that colleges and universities can become more productive by enhancing the efficiency of student learning. This requires both acceleration of learning through individually paced mastery learning, better academic focus, year-round schooling, and an earlier start to graduate and professional education. Eight strategies for enhancing…