Stoesz and Karger contend that the Council on Social Work Education (CSWE) has promulgated accreditation mechanisms and processes that have failed to assure sufficient quality in social work education. Although certain of their conclusions are subject to challenge, their central propositions are credible and warrant serious consideration on the…

Across the broad spectrum of disciplines and departments within higher education, it sometimes feels like there is little that unites them. They talk about silos, they bemoan divergent and fragmented efforts, and they refer frequently to "them" and "they," regardless of where they are on the organizational chart. However, there is one topic that…

Self-evaluation is supposed to be a valid, reliable and easy-to-use instrument to commit professionals to external quality assurance. The writing of a self-evaluation report is the first step in most higher education accreditation systems all over the world. Research on accreditation in the Netherlands and Flanders shows that professionals…

Discusses "excessive activity syndrome," the condition that exists when too many Total Quality Management (TQM) activities have been implemented and limited results have been achieved. Offers symptoms of EAS and suggests treatments. (JOW)

Total quality management will not work well in government agencies because of stress on products, not services; on well-defined consumer groups; on inputs/processes, not results; and on preoccupation with quality. An effective revised version emphasizes client feedback, performance monitoring, continuous improvement, and worker participation. (SK)

Although approximately 24% of children in all forms of child care in the United States receive evening or overnight care, most nighttime child care is unregulated by state licensing standards and faces a number of serious problems. For example, a survey of licensed centers and licensed day care homes offering night care in Seattle, Washington,…

Discusses four approaches to assessing the quality of early childhood program: top-down, which focuses on the adult's view of setting, equipment, and the program; bottom-up, focusing on children's experience; outside-inside, emphasizing the family's view; and societal, in which agencies and communities assess programs. (LB)

Examines the development of quality assurance in higher education delivered through open and distance learning. Highlights include recent publications on quality assurance, factors for change, key terms, debate about organizational mission, management, customers and students, competitive environment, and philosophy of professional- versus…

This report begins with discussion of several issues in the field of quality assurance in residential services for individuals with developmental disabilities. The issues include definitions of key terms, the role of ideology, major types of quality assurance, and dimensions of quality assurance. The report takes the position that primary values…

Presents a typology of quality-assurance systems for higher education and evaluates the alternatives. Argues that total quality management strategies are best suited to higher education's purpose because the model is internal to the delivery of the service, continuous, and process-oriented, but notes, however, that there are deep, often…

The need for information controls for college records management programs and the elements of program organization, planning, and management are discussed. Conditions at institutions that indicate a flaw in information control are identified, along with the benefits of a sound records management program. The management of an information and…

To maximize freedom from personal and political conflicts of interest, decentralized mechanisms of federal program evaluations are needed. Block grants mean that state legislatures and governors will become more responsible for oversight of funds. Three proposals are presented for helping the states deal with these increased evaluation…

This paper critiques current models for evaluation of mental health services provided to children and adolescents with emotional disturbances and offers an alternative model. The most popular model, Donabedian's tripartite model, is described. This model separately evaluates three domains: (1) structure (characteristics of the care providers,…

The quality of early childhood programs can be assessed from the top down, through the viewpoint of an adult observer, or the bottom up, through the viewpoint of a child in the program. Questions that can be asked from each perspective are listed. (LB)

Presents the quality-focused management (QFM) system and explains the departure QFM makes from established community college management practices. Describes the system's self-directed teams engaged in a continuous improvement process driven by customer demand and long-term commitment to quality and cost control. (13 references.) (MAB)