Lessons learned by two neophyte trainers in a corporate quality improvement program include (1) the importance of team training; (2) training across levels, mixing different departments and responsibilities; and (3) concreteness and small group instruction. (SK)

Discusses problems that arise when employees are asked to cooperate with each other to improve the company but are rewarded for individual performance. Offers solutions such as rewarding behaviors and offering a combination of salary plans. (JOW)

Like wildflowers blooming in the cracks of city sidewalks, reflective practice celebrates the organic over the artificial. Inquiry-oriented teaching, rejecting logical-positivist methods, engages teachers in a cycle of thought and action based on professional experience. Teachers subjected to quality control pressures reduce their teaching to the…

Total Quality Management is not a fad. Human resource development must be aligned with the culture of continuous improvement to make it work. Changes may be necessary in hiring, promotion, and performance appraisal. (SK)

Addresses performance technology issues in the form of a parable. Issues discussed include management and leadership roles, assigning tasks to appropriately skilled workers, teamwork, cooperation, task performance, job descriptions, training needs, management goals, rewards, and quality control. (LRW)

This document contains four papers from a symposium on performance, productivity, and continuous improvement. "Investigating the Association between Productivity and Quality Performance in Two Manufacturing Settings" (Constantine Kontoghiorghes, Robert Gudgel) summarizes a study that identified the following quality management variables…