Pertinent research literature and existing practices in the area of leadership for school climate improvement are reviewed in this document. The report first turns to the literature to establish working concepts of "leadership" and "school climate," enumerating the major characteristics by which each concept is recognized. The…

This report describes the library instruction program at the Technische Universitaet Wien (Technical University of Vienna) in Austria and proposes various program improvements, which are based in part on the results of a 1979 survey of over 2,600 faculty and students. An overview of the present state-of-the-art of library user education and…

This report on an internal evaluation, which was conducted for developmental purposes, describes services provided at the Learning Skills Centres (LSC) on three separate campuses of Grant MacEwan Community College, in Edmonton, Alberta (Canada). The key questions of the evaluation addressed student and staff awareness of the existence of the LSC;…

Marketing in the business world has long used focus group interviews and survey techniques to explore the attitudes, behaviors, and perceptions of their customers. In the college setting, these same techniques are now being used to improve program quality, assess the effectiveness of publications, and explore the image of the college. At Durham…