Management of information services requires managerial control of information about the service itself. A critical factor for information managers that affects their ability to provide service is their own competence at handling management information, i.e., information concerning and describing the performance, income, and expenses of their…

Describes the basics of Standard Generalized Markup Language (SGML), an international standard which separates structure and content of a document; states background information and objectives; presents an SGML document; discusses the movement from conventional documents to integrated document bases; defines hypermedia/time-based structuring…

Implementation of IT "solutions" in the context of changes to business processes and efficiency is a common trigger for using formalised project management techniques. The trigger may include topical activities such as job evaluation schemes or quality assurance accreditation. This has led to a blurring of the boundary between projects and…

This four-chapter report explores the possible contributions of a systems approach to institutional planning. After introductory comments, Chapter I reviews the management theory of Henry Fayol, which emphasizes management tasks, such as planning, organizing, commanding, coordinating, and controlling, which are "universal" regardless of the level…

A review of the current status of data processing (DP) in management information systems, including the functions assigned to DP in organizations, what it was designed to do, and levels of training of personnel, provides the basis for an examination of new demands on DP. An approach which is advocated as a means of overcoming many of the…

A procedure called "Services/Requirements Analysis" is proposed as a means of improving input to institutional management information systems. The procedure profiles the office's information needs and limitations and identifies benefit groups, all according to user perceptions and not the assumptions of the technological community. (MSE)

Identifies organizational risks of end-user computing (EUC) associated with different stages of the end-user applications life cycle (analysis, design, implementation). Generic controls are identified that address each of the risks enumerated in a manner that allows EUC management to select those most appropriate to their EUC environment. (5…

Two years of homework resulted in approved funds for a major computer upgrade in a state institution. Discusses some major questions: academic need for three-campus community colleges, technical instructional needs, how larger computers can aid in the management and operation of the college, and agencies that might be served by new facility. (MLW)

Information systems design is at a crossroads of changes in technology (microcomputing, software engineering, and telecommunications) and the administration of social systems, of which urban and regional planning are a part. Training in information systems design will be beneficial to four distinct groups of people: clerical and technical staff;…

Instructors should be concerned with how to incorporate the World Wide Web into an information systems (IS) curriculum organized across three areas of knowledge: information technology, organizational and management concepts, and theory and development of systems. The Web fits broadly into the information technology component. For the Web to be…

The effectiveness of an organizations's adaptive behavior depends on the extent to which public relations concerns are considered in goal setting and program planning. The following five open systems propositions, based on a "functional" paradigm, address the complex relationship between public relations and organizational intelligence and do not…