Efforts to improve human and organizational performance are often courageous adventures full of unexpected twists and turns and frequently leading to unexpected destinations. From mentoring and succession planning to e-learning and beyond, the activities that can be leveraged to improve performance are vast. Comparing, contrasting, selecting, and…

The rupture between evaluation and action is seen as a failure to take a systems view of the situation. Both the organization and the proposed evaluation program must be understood as interactive systems, which mesh with, rather than oppose, each other if they are appropriately designed and implemented. (MLW)

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…

Discusses users' expectations of academic libraries and suggests that a commitment to making the library a learning organization will result in improved library staff and strengthened services. Topics include technological changes; the role of innovation in learning organizations, including systems thinking, mental models, and team learning; and…

This document, which highlights the efforts of the National Institute for Literacy to pilot the development of state literacy accountability systems in four states, outlines the components, operation, and importance of state accountability systems and discusses considerations in developing a systems approach to planning and implementing a quality…

This paper outlines several policy and program suggestions for improving Connecticut's urban schools which build upon the States's current intiatives and incorporate the current research findings emanating from studies of effective schools. The author first provides a framework for his suggestions by reviewing research to delineate the…

Postsecondary instructional dynamics is a complex process in which inputs (student characteristics and expectations, resources, and faculty characteristics and preparation) are converted through the educational process (instruction strategies, models, and techniques as well as supportive services) into outputs (outcomes and benefits of instruction…

The United Kingdom must invest in a comprehensive system of post-18 education that is broadly inclusive and that offers a broad range of educational opportunities to meet the needs of both the increasing numbers of 16-year-olds choosing to pursue postsecondary education and the many older individuals needing additional education throughout their…

Youth development lies at the heart of the Workforce Investment Act and the Youth Opportunity Movement. Like employment training programs for adults, employment training programs for youth should focus on acquisition of skills, gainful employment, and productive citizenship. Beyond these three characteristics, it is essential that programs for…

Introduces a series of six installments on making the transition from a training/instructional design approach to human performance technology (HPT). The first installment topics include defining human performance technology; obstacles to effective HPT; and the necessary role characteristics for trainers performing HPT. (AEF)