Argues that research and development (R&D) methods should be utilized to develop new technologies for training and retailing and describes useful research tools--critical incident methodology, task analysis, performance recording. Discussion covers R&D applications to interactive systems development in the areas of product need, customer…

Argues that there is a fundamental gap between the knowledge that the information systems development community values and that which cultural analysis yields. Suggests that developers, rather than trying to explain social behavior and knowledge with rules, should be concerned with the production of contesting rules and what the production tells…

Four articles respond to the Bader and Nyce position that it is unlikely cultural analysis will become a routine tool for information systems developers with these arguments: ethnographic work can aid software development; the problem lies with inappropriate application of social science methods; the problem is technique, not fundamentals; and…

Reviews recent and current research and development projects in the United Kingdom dealing with online information systems. Main areas of research (systems design, impact on user behavior and organizational structure, ergonomics and bibliographic factors) and research techniques (features analysis, transaction log analysis, surveys and comparative…

Describes the design and operation of a prototype online catalog; reviews research which evaluated the system in terms of types of searches and success rates; and offers suggestions for enhancing subject access, including automatic stemming, synonym tables and cross-reference lists, and relevance feedback mechanisms. (CLB)