Describes generic problem-solving model constructed by D. Koberg and J. Bagnall that can be used by writing center tutors and that progresses as follows: (1) accept situation, (2) analyze, (3) define, (4) ideate, (5) select, (6) implement, (7) evaluate. Provides tutors with coherent framework and with way of breaking larger framework down into…

Advocates grounding a tutor training program in research-based theoretical models, such as student development and metacognitive theories. Recommends that tutor training cover student development philosophy, effective communication skills, campus resources, instructional support materials, learning theory/learning styles, metacognitive approaches…