Delineates the differences between simulators and training devices, and discusses the possibility of inadequate training when simulators are used as training devices. Guidelines for appropriate training device development using a behavioral learning approach are presented. (13 references) (CLB)

Discussion of computer-related anxiety and stress focuses on how management, system designers, and technical communicators can help users relieve stress when using computers. Highlights include a review of relevant research; issues for management; systems design, including needs assessment and standards; and instructional design, including…

Discusses incremental decisions that need to be made when selecting a videodisc system and presents guidelines for moving through the learning and decision-making process. Guidelines cover understanding the technology, understanding the videodisc project process, composing the project team, establishing requirements and considering the budget, and…

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)