This manual was developed as part of a program to create an awareness of library services for older adults, dispel myths of aging, and generate innovative programming. The first section offers a profile of aging and presents facts on older Oklahomans, reading habits of older adults, developmental tasks of aging and middle age, information needs…

The papers presented focus on the library acquisition, processing, and use of alternative publications, which include small press and other materials produced by non-standard, non-establishment groups or individuals. In "Libraries and Alternatives: An Essay," Patricia Glass Schuman discusses the importance of alternative publications and…

Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…

This collection of fact sheets and mini reviews deals with various problem areas in Mexican American education. "Mexican Americans in Higher Education" identifies the major factors (primarily money and language) which affect low enrollment and high attrition of Mexican Americans in institutions of higher learning, and suggests that…