Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback;…

This annotated bibliography covers the period from January 1, 1920 to September 1, 1926, and covers the following types of contributions: (1) Those that present objective data of sufficient amount and quality to appear to throw light upon the problems considered; (2) analytical studies that set forth new theories that seem to be significant, that…