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Peer reviewedArthur, Gwen – RSR Reference Services Review, 1992
This 13-item annotated bibliography reviews the literature of video for reference staff training and development. It includes professional and in-house productions on three topics: service encounters; instructional presentation skills; and online searching and computer applications. The advantages of video training for each area are discussed. (10…
Descriptors: Annotated Bibliographies, Communication Skills, Job Performance, Librarians
Download full textWills, Deborah – 1993
This manual was produced during the 1992-93 Wilfrid Laurier University in Ontario school year to be used as a reference guide and a training tool for library support staff assigned to work at the library's information desks. Its purpose is to help ensure a uniform standard of service and to provide practical procedures for information and basic…
Descriptors: College Libraries, Databases, Ethical Instruction, Foreign Countries
Kerka, Sandra – 2001
Because of its focus on improving work performance at the individual, group, organizational, and interorganizational levels, the field of human resource development (HRD) is affected by and responds to trends in work, organizations, and the global economy. A literature review reveals that the following themes recur throughout the HRD literature:…
Descriptors: Adult Education, Adult Educators, Adult Learning, Annotated Bibliographies
