As many organizations restructure, the role of support staff is also changing. Secretaries are under increased workloads and are assuming duties previously performed by management, such as budgeting, project coordination, and public relations. According to Professional Secretaries International, only 31% of its members bore the title "secretary"…

This document, which is intended as the companion to a two-volume study of European trends in the development of occupations and qualifications, contains reference materials to assist policymakers and practitioners in accessing research findings and formulations on key issues of training and development. The document begins with an overview of the…