Select Bibliography and Overview of Bunge's Publications Related to the Measurement of Reference Effectiveness.

Watstein, Sarah B.

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Peer reviewed

ERIC Number: EJ599788

Record Type: CIJE

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0276-3877

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Select Bibliography and Overview of Bunge's Publications Related to the Measurement of Reference Effectiveness.

Watstein, Sarah B.

Reference Librarian, n66 p111-13 1999

Lists eight journal articles written by Charles Bunge that address the measurement of library reference effectiveness. Topics include determining goals; gathering data to determine effectiveness through user satisfaction; assessing reference output; costs and benefits; interpreting data; and the use of computerized forms to gather data. (LRW)

Descriptors: Bibliographies, Cost Effectiveness, Data Collection, Data Interpretation, Journal Articles, Library Services, Measurement Techniques, Objectives, Reference Services, User Satisfaction (Information)

Publication Type: Journal Articles; Reference Materials - Bibliographies; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A

Note: Issue theme: From Past-Present to Future-Perfect: A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service.