This presentation at a seminar for library staff and students describes the Educational Resources Information Center (ERIC) system as an information system designed to provide users with ready access to primarily English-language literature dealing with education by establishing a database, publishing abstracting journals, and reproducing…

Examines possible rules governing reference interviews: needs rule, wants rule, face value rule, and clarification rule. Face value rule is defended as a legitimate expression of one conception of the reference librarian's professional role, implying a restricted view of librarians' responsibility for outcome of reference inquiries. (MBR)

Describes the Tacoma Public Library's experience with "BIP Plus," the CD-ROM version of Books in Print. Memory requirements, search capabilities, automatic ordering, and the library staff's response are discussed. Keyword searching is explained as the system's most used feature, and price the area of most serious concern. (EM)

The Orientation and Training Task Force of the Temple University Library was charged by the Director of the Central Library System (CLS) in October 1987 to develop plans for a three-level program, including an orientation component for all CLS staff, a second component for staff who regularly work at any public service point, and a third component…

The director of the Buros Institute of Mental Measurements describes the "Mental Measurements Yearbook,""Tests in Print," the institute's online database, its symposium, and symposium books. Suggestions to librarians for increasing effectiveness of service to users of tests are included. (Author/EM)

Describes the following aspects of an information session held by the reference staff at Northwestern University to explain the nature of their work to their technical services counterparts: (1) motivation for the session; (2) goals; (3) format; (4) reference service issues; (5) reaction; (6) elements of success of the session; and (7) future…

Describes how information skills of librarians can be applied to non-library positions. (CLB)

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

American Chemical Society's Directory of Graduate Research has been put online. Information on faculty research interests and demographics at United States and Canadian universities offering chemical sciences graduate degrees can be retrieved. New concordance codes permit searching at different hierarchical levels, thus providing more information…

Discussion of implications of highly decentralized nature of local government for collection of local documents highlights meaning of access, effect of local government environment on access to local government information, library responses, and tools that can assist libraries in increasing citizen and government access to local government…

Describes a course at the University of Wisconsin-Oshkosh which includes preparation of library pathfinders, i.e., printed guides to assist users in systematically searching specific subject areas. Undergraduate students in this course are required to prepare pathfinders for library use. Two references are listed. (RAA)

This course syllabus describes methods for optimizing online searching, using as an example searching on the National Library of Medicine (NLM) online system. Four major activities considered are the online interview, query analysis and search planning, online interaction, and post-search analysis. Within the context of these activities, concepts…

Explores use of uniquely developed microcomputer programs at Purdue University Undergraduate Library which provide reference service when reference personnel are unavailable. These programs, which allow patrons to query specific subjects of interest, also generate statistical summaries used for development of library instruction programs,…

This paper describes the provision of end-user search services in the libraries of the University of Ottawa using BRS/After Dark. It is noted that the service--Online After Six--is available during the evening hours to university faculty, students, and staff and to the general public. Program planning stages, service regulations, fees charged, and…

Investigates nature of academic library individualized term paper assistance programs that blend elements of reference and user education, and analyzes complex factors causing service to be mutually beneficial to both students and librarians. The term paper assistance program at the University of Michigan is profiled. Forms used are appended. (9…