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Cole, Charles2
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Cole, Charles – Journal of the American Society for Information Science, 2000
Discusses how to increase user satisfaction by designing information retrieval systems that inform the user while the user is interacting online. Models the information processing operations of a user who has received an information message from the system and is stimulated into grasping at a higher understanding of the information need. (Contains…
Descriptors: Cognitive Processes, Computer System Design, Information Needs, Information Retrieval
Peer reviewed Peer reviewed
Cole, Charles – Information Processing & Management, 1998
Suggests that the principles underlying the procedure used by doctors to diagnose a patient's disease are useful in the design of intelligent information-retrieval systems because the task of the doctor is conceptually similar to the computer or human intermediary's task in information retrieval: to draw out the user's query/information need.…
Descriptors: Artificial Intelligence, Clinical Diagnosis, Computer System Design, Information Needs