The introduction of generative artificial intelligence (AI) technology is rapidly changing the field of human resource management (HRM). Management educators are called to prepare students for the opportunities and challenges this new technology will bring. Thus, our aim is to provide management educators with an assignment to introduce students…

With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff…