Strategic management plays an important role for organizational leaders to be able to effectively direct the organization's operations. An educational organization is an organization that raises quality levels through knowledge management, developing and improving the work process to increase the mission operations, and achieving organizational…

Key to a new contract for education is understanding that knowledge is not scarce, it is not a commodity, and it does not belong in a market economy. Instead, knowledge exchange is gift exchange, and education, when not thwarted or constricted, demonstrates its abundance. The abundance of knowledge operates in ways similar to the abundance of…

When faced with challenging thinking tasks accompanied by a feeling of uncertainty, people often prefer to opt out (e.g., replying "I don't know", seeking advice) over giving low-confidence responses. In professions with high-stakes decisions (e.g., judges, medical practitioners), opting out is generally seen as preferable to making…

This account of practice is based on a French pharmaceutical company in China that faced the challenge of transforming its business model in an era of dramatic external changes. By introducing the methodology and practice of action learning, it brought value and results to business development, talent reserves, and knowledge management, which…

Over a decade ago, in early 2011, the Bureau of Land Management (BLM) in Montana initiated a series of conversations with Northern Cheyenne traditional elders and officials at Chief Dull Knife College (CDKC) regarding ways to enhance resource management cooperation between the federal agency and the tribe. The BLM wanted to adjust--and in some…

With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff…