Successful organizations, both public and private, rely heavily on "word-of-mouth recommendations" for their products and services. Financial viability of any organization depends profoundly on formal and informal networks of customers who pass their assessments of an organization's performance to acquaintances, friends and families.…

Researchers are being asked to conduct more complex analyses to add clarity and confidence in decision-making. This is especially true for researchers in the community college systems as they serve a more non-traditional student and are more likely to also serve at-risk populations. In this article we distinguish between moderators and mediators…