For a library to function effectively, it is essential that it fosters an open management style, which encourages communication of ideas and objectives both within the library itself and, by example, in other elements in the overall administration of which the library is a part. This paper describes the improvement in morale, efficiency, and…

Explains the nature and usefulness of success factor research in general and in relation to the information and library area. Suggest that an understanding of success factors in Information Resource Units (IRUs) can be beneficial to planning and management. Results of a survey of IRU directors in Germany are presented. (Author/LRW)

In order to evaluate and utilize library data for the management process, a German project, sponsored by the German Research Council, uses the Balanced Scorecard as the concept for integrated quality management. Performance indicators across the following four perspectives are combined to produce a balanced evaluation of the library: (1) users,…

Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…

Describes academic libraries in Germany and how they have been influenced by restructuring and reforming the higher education system, changes in information technology and information industry, and effects of the German reunification process. Discusses library resources, including staff, buildings, and collections; catalogs; preservation; user…