In this personal exploration of information literacy (IL) instruction at one institution, I look back at three decades of my involvement with pedagogy and how our local practices have reflected national conversations about the field. Anxiety about the identity and purpose of academic libraries in higher education has shaped the ways we have…

For almost 40 years, the Minute Paper has been a quick and easy means of learning assessment, both in the college classroom and in library instruction. More recently, the use of social media, particularly selfies, has gained popularity by connecting with students through the technology with which they are most familiar. This article makes the case…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…