Describes and gives results of a program of individualized instruction in typing and shorthand classes in the Department of Business Education, Brigham Young University. Although the program did reduce costs and accommodate increased enrollments, it was not successful in terms of student achievement or faculty utilization. (MF)

Knowledge-based expert computer systems are addressing issues relevant to all special educators, but are particularly relevant in rural settings where human experts are less available because of distance and cost. An expert system is an application of artificial intelligence (AI) that typically engages the user in a dialogue resembling the…