Explores the significance of expert system design for library reference services and library education, focusing on model logic and modeling for query analysis. The approaches of some graduate library schools are reviewed. Appendices included a decision-support module, a reference module component, and a typology of queries and reference tools.…

Discusses groupware, a form of computer-mediated communication that supports interaction and cooperative work among group members regardless of location. Highlights include computer-supported cooperative work; electronic mail; computer conferences; group decision support systems; an example of a classroom groupware project with undergraduates; and…

This monograph presents a set of emerging theories, along with current practices and recommendations, that focus on the effective management of knowledge in educational settings. It provides a set of simple designs for linking people, processes, and technologies, and discusses how organizations can promote policies and practices that help people…