Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

This videotape provides an overview of the materials and services available in a typical library. Designed to interest elementary and middle school children in exploring the library, the video features a young host who tells children about the Dewey Decimal system and goes behind the scenes to see how a library works. The library does not only…

An automated minicomputer-based library management system is being developed at the Swedish Royal Institute of Technology Library (RITL). RAMAS (the RITL Automated Management System) currently deals with periodical check-in, claiming, index-handling, and binding control. A RAMAS bibliographic record can be accessed from eight different points…

The staff of libraries and the populations they serve grow increasingly more diverse. Library users of different ethnic backgrounds, with different abilities and different needs, challenge libraries to be the place for everyone to get the information and materials they need. At the same time, library staffs should mirror the diverse population…

Information skills instruction is a fundamental and vital part of K-12 education in the 21st century. "The Handy 5", a proven effective model for planning, teaching, and assessing information skills instruction, was written to help library media specialists and teachers to collaborate more effectively in the teaching of information skills. This…

This report describes the applications and work flow of a TRS-80 microcomputer at the Maine State Library, and provides sample computer-generated records and programs used with the TRS-80. The machine was chosen for its price, availability, and compatibility with machines already in Maine's schools. It is used for mailing list management (with…

American Library Association Filing Rules (1980) are displayed in form of flowcharts, and filing operations are analyzed. Suggestions for improvement in areas of numerals, modified letters, non-roman scripts, and random filing of identical entries are made; omissions are pointed out; and some mistakes are corrected. Twenty-three sources are cited.…