Focusing on improvement is different than focusing on quality, quantity, customer satisfaction, and productivity. This paper discusses Open System Theory, and suggests ways to change large systems. Changing a system (meaning the way all the parts are connected) requires a considerable amount of data gathering and analysis. Choosing the proper…

Given the emerging trend of innovating Instructional Design process (ID) for Human Performance Technology (HPT) related application in order to more effectively addressing organizational performance problems in industries, it is necessary to prepare students majoring in Instructional Design or Educational Technology in terms of how they can apply…

Human Performance Technology (HPT) is a rapidly changing field. Evolving from instructional design (ID), HPT shares many of its concepts and applications but encompasses a wider and different domain, including both training and non-training interventions. HPT shares much common ground with the fields of information science (IS) and organizational…

Within the realm of the knowledge-based economy, technology is considered as one of the main force for the contemporary organizational developments. EPSS provides solution when there are specific needs for performing job task effectively. Generally, it provides help, demonstrations, advice, customized templates, access to database, or any other…

This document contains three papers presented at a symposium on evaluation systems in human resource development (HRD) moderated by Jerry Gilley at the 1996 conference of the Academy of Human Resource Development. "PLS [Performance-Learning-Satisfaction] Evaluation System: Sales Communication Case Study" (Richard A. Swanson, Timothy R.…

Taking a post-modern approach, this paper addresses the relevance of measurement and evaluation of libraries and information services. The following topics are discussed: (1) past and present approaches to performance measurement, including origins of measurement and landmarks of the past; (2) a conceptual framework for evaluation, including a…

This document contains two keynote papers presented at the 1996 conference of the Academy of Human Resource Development (AHRD). "Partnering for Research: The Ford Design Institute/UGA (University of Georgia) Research Project" (Karen E. Watkins, Lewis J. Bellinger) describes the Ford Design Institute's Manager as Instructor project and…

Influenced by generative and intentional learning environment strategies and tools, a World Wide Web-based tool has been developed to empower learners to build their own Web-based Performance Support System (WPSS) to support learning, professional development, and performance within a domain. Enabling learners to develop their own WPSS…