Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

Four articles review the development of the MELVYL system, which began as the online catalog for the University of California campuses. Topics discussed include union catalogs; local library systems versus bibliographic utilities; retrospective conversion; MELVYL as a reference tool; and an online survey of remote use of MELVYL. (LRW)

Based on information and documents gathered from 103 Association of Research Libraries (ARL) member libraries via an April 1986 ARL Recon Project questionnaire, and supplemented with additional interviews and materials gathered throughout the year, this publication focuses on retrospective conversion projects designed to support the implementation…

This document is a final report of a study that assessed students' use of the Information Online (IO) computer catalog at the Indiana University at South Bend (IUSB) library, as well as their skills and attitudes related to library use. The 38 participants completed multiple choice and true/false exercises testing their understanding of the IO…

Intended for University of Connecticut library users and staff, a series of recommendations is presented for a training program to enhance adoption of the new Anglo American Cataloging Rules (AACR2). These recommendations are based on responses to two staff questionnaires, related readings, and the collective experience of the task force members.…

A project established a lending library of literacy materials for Tri-County Opportunities Industrialization Center, Inc. (OIC) students who attended classes at over 20 satellite locations in Dauphin and Perry Counties, Pennsylvania. A student survey determined the types of materials of most interest. Results were compiled into categories such as:…

Discussion of computerization of information retrieval in State Archival Fonds of USSR focuses on development of two computer-based systems: one for central catalog containing information on each of assemblages comprising Archival Fonds, and the other for individual subject fields among archive documents. Sample subject searches and five…

This document provides a description of library staff training for keyword/Boolean searching on the library's online catalog, LUIS (Library User Information System), at Indiana State University. A narrative overview describes the circumstances, conditions, and organization of training sessions. Also included are a content outline of the…

This report describes the pilot data collections and post-questionnaire interview activities of the Council on Library Resources (CLR)/Online Computer Library Center (OCLC) Online Public Access Project. The background of the project is briefly described, the purpose and adminstration of the post-questionnaire interviews are outlined, and pilot…

This report describes the goals, objectives, activities, and accomplishments of the Florida Capacity Building Project, which was undertaken to improve the information dissemination capabilities of the Florida educational community and which resulted in the establishment of the Florida Resources in Education Exchange (FREE). A detailed statement of…

In support of the United States Naval Academy's program in international relations, library reference staff developed an instruction unit featuring appropriate research guides and a videotape produced at the Naval Academy Educational Resource Center. The videotape illustrates a sample search strategy and then highlights the use of four basic…

Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

This report reviews the eight-month process of planning for library automation undertaken by the Cleveland State University libraries late in 1984. Following an overview of the planning process, a listing of goals is presented, and six documents developed as a result of the process are provided. "Review of Current Systems" includes…

This report provides information about "IRIS," a one year interlibrary loan project between the University of Tennessee, Knoxville (UTK), and Vanderbilt University. IRIS, which was sponsored in part by a grant under Title II-D of the Higher Education Act, makes the Vanderbilt library's online catalog available for searching at the UTK…

This SPEC (Systems and Procedures Exchange Center) kit is based partially on the results of a fall, 1984 survey of the 117 Association of Research Libraries (ARL) members to determine the extent to which they have reorganized staff and the role played by automation in planning organizational change. Particular attention was paid to the integration…