Developing skills in soliciting, receiving, and responding effectively to critical or negative performance feedback is at least as important as delivering feedback well. Organizational Behavior courses, however, focus almost exclusively on teaching students how to deliver feedback. The purpose of this scenario-based classroom exercise is to…

Arguing that, as a general principle, the most efficient, best organized and managed organization would have little duplication of work or of service to its markets or publics, this paper presents a method for assessing duplication among organizational components of work performed and of services to various publics and for determining the extent…

A study of 41 toddlers (ages 18-25 months) with hearing impairments and their hearing mothers and 54 typical toddlers and their hearing mothers, investigated whether the development of a normal mother-child relationship is disrupted by the inability of the child to understand his/her mother's normal means of communication. The study also explored…

Proceedings of a 1980 workshop in Queensland, Australia, on evaluation in distance teaching are presented. Two focal areas were the assessment of students and evaluation of programs and courses. In addition to keynote and workshop papers, a variety of evaluation forms are presented. Among the papers and authors are: "The Setting of Tertiary…