Performance conversations are a critical and necessary part of performance management. Feedback is most effective when it is constructive and when it involves a dialogue rather than a monologue, but people often struggle with this skill. This activity includes an experiential exercise that applies a five-part process for performance feedback,…

Although the annual performance review has received much criticism from practitioners and researchers alike, organizations continue to use coaching and/or reviews to maximize employee effectiveness and minimize liabilities. A semester class is a great context to practice skills relating to tracking and reviewing performance. This article describes…

Since the launch of far-reaching higher education reforms several years ago, many institutions across Morocco have begun revamping their English for Special Purposes (ESP) programs to bring them in line with the needs of local employers. These reforms recognize the correlation between what students learn in class and success in their future…

Performance reviews, while stressful, can prepare employees for the next stages of their career. The best performance reviews are those where the supervisor knows the employee's skills and talents and offers suggestions on how to use those talents to develop other areas of job performance and professional growth. In this article, the author…

This paper describes the Work Performance Assessment (WPA) and the Work Personality Profile (WPP) and provides instructions for their use. The WPA and WPP evaluate behaviors associated with job retention and advancement among disabled workers. Together the two evaluation components form a comprehensive observational assessment designed to provide…

The performance review is seen as a catalyst for organizational communication that will benefit both the employer and the employees. The procedures described are intended to facilitate communication, while providing feedback and reinforcement to the employee being evaluated. A performance review worksheet and a performance review form are…

This document was produced by the author(s) based on their research for the report "Cross- Cultural Training and Workplace Performance" (ED503402). It contains the following materials related to the report: (1) Primary approach letters; (2) Tests for statistical significance; (3) Survey of current cross-cultural training practice; (4)…

This report describes the methods and findings of a study of the attitudes, values, and habits required for successful employment in technical-level positions. Part I describes the purpose and procedures of the study which sought to determine the feasibility of using the Affective Work Competencies Inventory (AWCI) to measure the affective…

Describes the work of performance improvement specialists and presents a method for determining whether a particular person or position meets the job criteria. Discusses the attributes of being a heurist, or taking a holistic approach to problem solving. Lists 10 steps for a needs assessment and 30 characteristics of successful performance…

The Learning Resource Center (LRS) at Austin Community College, in Texas, has developed professional evaluation guidelines and procedures to effectively assess and evaluate LRS personnel. The evaluation plan provides general guidelines and specific evaluation procedures and is divided into three major components. The first component is related to…

In 1989, under a mandate from both the North Central Association of Colleges and Schools and its own District Governing Board, Arizona Western College (AWC) began developing an institution-wide employee appraisal plan. A 12-member faculty task force, selected to represent a cross-section of the teaching population, was charged with designing the…

This report describes a National Workplace Literacy Demonstration project that provided onsite training at participating New Mexico hospitals in job-specific literacy skills necessary for satisfactory job performance. Six courses were offered that integrated language skills with reading, writing, and speaking components--Straight Talk:…

This publication introduces an assessment instrument to help programs implement management competencies. It discusses development of management competencies and describes the Management Competencies Assessment Instrument (MCAI) designed to help managers verify and validate their competencies and use the information for planning professional…

This publication identifies a set of recognized skills and knowledge areas possessed by effective professional development (PD) coordinators. It is designed to enable PD staff and their supervisors to think reflectively about their PD system, to identify how the system builds on the strengths of the coordinator and the PD staff, to identify where…

Inner City, Inc. is a wholly owned subsidiary of the Polaroid Corporation, located in the Roxbury section of Boston. Without the use of public funding, Polaroid created this job training program 17 years ago to provide Boston's unemployed residents with entry into meaningful employment. Training occurs within the framework of an actual…