This discussion constructs a survey data quality strategy for institutional researchers in higher education in light of total survey error theory. It starts with describing the characteristics of institutional research and identifying the gaps in literature regarding survey data quality issues in institutional research and then introduces the…

The purpose of the state education agency (SEA) is to focus the entire education system on helping students become capable in college and career in an increasingly complex world. One of the most vexing problems facing SEAs today is how to meet increasing demands for performance while adjusting to significant resource reductions. Meeting that…

The use of rigorous assessment in an Information Literacy program can be used to persuade reluctant faculty and administrators to buy into a program. A "culture of assessment" also assures quality control for internal and external audiences. Information Literacy at Wartburg College is unique in that it is a required component of five…

This appendix accompanies a report on state vocational rehabilitation agency practices to control for quality and timelines in case management systems. The materials, related to quality assurance and case flagging, are representative of the variety of methods used by 42 states and Puerto Rico. (The states are Alabama, Alaska, Arizona, Arkansas,…

Error profiles for the Fall Enrollment Survey of the Higher Education General Information Survey (HEGIS) were developed as part of an assessment of the quality of survey data. Three statistics were of particular interest: the count of full-time equivalent students, the breakdown by race/ethnicity, and the count of unclassified students. Attention…

This volume presents descriptions of Continuous Quality Improvement (CQI) as it is being applied at 25 institutions of higher education. It offers 25 different perspectives on use of the strategic framework, and provides numerous ways to think about issues confronting campuses that decide to embrace CQI. An introduction outlines CQI's beginnings…

A program was initiated by the psychiatric faculty at the Florida International University School of Nursing to help provide students with clinical practice experience in the face of fewer in-patient facilities. When the student population cannot be absorbed, the faculty must provide optional experiences that meet the students' clinical…

Total quality management (TQM) was employed to improve the collection, storage, and use of racial/ethnic information at Cornell University. The initiative began with the task of standardizing ethnic codes across a number of university systems. The project to improve race/ethnicity reporting was undertaken by a team representing various university…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…

The purpose and direction of the quality improvement program of the U.S. Department of Education's Office of Student Financial Aid (OSFA) are described. The improvement program was designed to develop a systematic approach to identify, measure, and correct errors in the student aid delivery system. Information is provided on the general approach…

This is the final report of a cooperative basic skills and literacy project of El Camino College (California) and two companies, BP Chemicals/Hitco Inc. and a division of the Hughes Aircraft Company. An extension of an earlier workplace program with BP chemicals, the program provided basic mathematics, reading, and English-as-a-Second-Language…

Policies of the Colorado Commission on Higher Education on the outreach program for adult students are outlined, along with procedures to be followed by participating institutions. The program encompasses both noncredit and credit instruction at all levels and may be offered on- or off-campus in traditional or nontraditional formats and time…