Information and communications technology (ICT) is integrated throughout a student's lived experience in their post-secondary learning environment. In order for students with limited or no background with ICT to achieve their academic goals, a central part of their adaptation involves an intensive period of ICT help seeking. Using anecdotes from…

Design-based research is proposed as a strategy to address the need for innovation in educational contexts. The article argues the case for increased and more effective research and development in education, and then presents a discussion of design-based research as a methodological set of tools to address this need. The four phases of…