Describes a peer coaching program implemented at Temple University's Reference and Information Services Department to provide staff with support in fine-tuning and maintaining certain reference desk skills. The discussion covers the origins of the program, coaching basics, and the applicability of peer coaching to the academic library setting. (12…

Summarizes types and uses of performance appraisal and arguments for and against its effectiveness. A proposal is presented for including this tool in a total program of management communication, goal-setting, and evaluation as they impact on professional development and job satisfaction rather than directly on promotions and salary increases.…