As a naïve young manager at a 30,000-student college, Jeffrey Levine vowed that if he ever participated on university cross-departmental teams building on a strong foundation from both student affairs and enrollment management (EM), he would never miss an opportunity to engage key faculty, senior leadership, and academic affairs leadership. Levine…

The efficacy of academic policies intended to promote student and institutional success is a function of the effort invested to evaluate their merit and feasibility. Policy owners are not ignorant of such implications when proposing changes, but being so closely connected with a policy tends to diminish objectivity. Thankfully, the typically…

"One-stop" centers are evidence of institutions' recognition of students' changing needs and habits. The centers enable students to manage all of their business in one location (mirroring somewhat the process of managing tasks in industries outside of higher education). A one-stop center moves services from a process-centered approach to…

This is a conversation with Connie F. Cooke, Director, Financial Aid, State University of New York (SUNY) Buffalo State and Sharon F. Cramer, SUNY Distinguished Service Professor, Emerita, SUNY Buffalo State. They started working together twenty years ago when they began to implement a new student information system for the university. The SABRE…

To stand out in a crowded marketplace, every organization must find or create a competitive edge. Companies without a unique advantage get lost in a tide of rivals. In the context of higher education, the registrar's office rarely commands the resources to achieve dramatic overhauls. Rather, incremental innovation offers a far more efficient use…

The higher education landscape is changing rapidly, and with nationwide trends of declining enrollment, colleges and universities are faced with the challenging task of understanding what that means for them. In the state of Missouri, two- and four-year institutions have experienced decreases in enrollment, with an overall decrease of 9 percent…

Early alert strategies are an increasingly common way to address students' ongoing needs for greater academic and social engagement by enabling a positive campus environment and appropriate academic support; Kuh et al. find these to be necessary engagement conditions. Young and Fry show the benefits of student metacognition, or awareness of…

With all the recent headlines about security breaches and information loss at financial and educational institutions, the higher education community needs to address the issue of using social security numbers as ID numbers. The University of Oregon undertook a change process to assign generated ID numbers to all records in their information…

When a mid-sized public college made a politically unpopular decision to purchase new student information system software, a team of fourteen people from across campus was assembled and charged with facilitating the transition from the home-grown system. This case report describes the challenges they faced as they worked to understand their…

This article provides the basic elements for constructing a comprehensive enrollment management plan. While enrollment professionals develop and implement plans, it is important to recognize that the campus climate and institutional leadership impact the enrollment plan's development and implementation. This article will focus on three components…

The University of Phoenix is a large, private, four-year university with a commitment to providing timely and efficient student services. With continued growth and process improvement opportunities utilizing technology, the institution had an opportunity to automate and streamline grade processing. This article focuses on the Faculty Web Grade…

The planning, piloting, implementation, and evaluation of Brigham Young's telephone-operated, voice-response student registration system is described, and guidelines for developing a similar system are suggested. (MSE)

Oregon State University (OSU) has held discussions over the past several years between Enrollment Services, Central Computing and the Finance Support Offices, and departments on campus that offer non-credit coursework, about the possibility of incorporating non-credit related records into the same information system that houses regular credit.…

The University of Kansas record management system using optical disk storage in a network environment and the selection process used to meet existing hardware and budgeting requirements are described. Viability of the technology, document legality, and difficulties encountered during implementation are discussed. (Author/MSE)

Describes the objectives, design, and implementation of the Lancaster Partnership Program, involving the Lancaster City School District (Pennsylvania), Millersville University, and three local corporations in efforts to increase the participation rate in higher education of Latino and African American high school students. Efforts focused on…