Describes the Quality Improvement Program developed by Florida Power and Light's Nuclear Training organization that was awarded the Deming Application Prize for quality control. Training quality, team activities, training's role in business planning, customer involvement and evaluation, and continuous improvement of training are discussed. (LRW)

Discusses criteria developed by the Expert Panel on Educational Technology for elementary and secondary school educational technology programs and describes how they have been used by Boston Public Schools to integrate technology into the classrooms. Offers suggestions for using the framework and suggests it needs to address the challenges of…

Discussion of the use of Total Quality Management (TQM) assessment tools in educational settings highlights and gives examples of fishbone diagrams, or cause and effect charts; Pareto diagrams; control charts; histograms and check sheets; scatter diagrams; and flowcharts. Variation and quality are discussed in terms of continuous process…

Discusses conceptual frameworks for the designing process, including conclusion-oriented design and decision-oriented design; describes the systemic quality cube of design that incorporates process, product, efficiency, and effectiveness and considers total, global, and systemic quality; and discusses present applications, including computerized…

Discusses recommendations made by the Expert Panel on Educational Technology, questions how they should be used, and examines the quality of the framework for use as a formative assessment instrument. Considers the focus on schooling and student learning; its use as a national evaluation tool; and its use to develop programs, not just evaluate…

Discussion of electronic learning focuses on outcomes, improving quality of assessment, and evaluation of electronic learning initiatives. Highlights include new directions in assessment, with examples from a variety of fields; blending assessment with learning; multiple roles for learning assessment; criteria for better assessment; and content…

Discusses the need to shift from the old models for organizational development to the new methods of quality management and continuous improvement, visions and visioning, and strategic planning, despite inappropriate criticisms they receive. (AEF)

Discusses educational technology in light of the recommendations by the Expert Panel on Educational Technology. Topics include overcoming basic cultural features of elementary and secondary education that will work against designing effective educational technology programs; and improving learning from the learner's perspective, rather than doing…

Suggests there is a crisis in educational leadership, especially as it affects information technology. Highlights include educational leaders as managers; the commercialization of education; management strategies on campus; students as customers; quality control, online distance education, and the business model; and the future of online distance…

Discusses the role of computer keyboard operators in typesetting complex mathematical expressions used in instructional materials, examines the role of software in producing good quality output, and describes Expressionist, software for Macintosh hardware that can be used with desktop publishing and word processing software to enter mathematical…

Reviews the framework developed by the Expert Panel on Educational Technology, considers the tradeoffs of its broad-based approach, and presents an alternative model for assessing educational technology programs. Discusses what can be expected from educational technology programs; how educational change occurs; barriers to effective technology…

Discusses quality assurance for Web-based courses, based on experiences at the University of Pretoria. Topics include evaluation of courseware; the concept of quality, including quality control, quality assurance, and total quality management; implementing a quality management system; measurement techniques; and partnerships. (LRW)

Presents a framework for judging educational technology programs that was developed for the Department of Education by the Expert Panel on Educational Technology. Highlights include clearly articulated goals; developing learning and thinking skills; equity for educational excellence; promoting organizational change; measurable evidence of…

Examines some of the problems that must be solved before the Internet can realize its educational potential, including access that is educationally beneficial; hardware and software availability; charges for Internet access; technical and curriculum support; lack of coherent structure, stability, and documentation; censorship; and quality control.…