Describes how organizations can become effective, efficient managers of the large maintenance part of their information technology budgets by using service management processes. Discusses the example of the University of Sydney Library's use of the Information Technology Infrastructure Library (ITIL) set of service management practices. (EV)

Studied a server security breach at the University of Memphis, Tennessee, to highlight personnel roles, detection of the compromised server, policy enforcement, forensics, and the proactive search for other servers threatened in the same way. (SLD)

Describes a new support model created to address the need for improved technology integration opportunities--Whole-Context, Instruction-Driven Support for Higher Education Technology (WISE)--and its initial pilot. (EV)

Describes how a concept model for incorporating information technology in the Air War College education process addressed process, planning, and relevancy problems. (EV)

Provides examples of the need for enhanced streaming video in the greater Houston area, discussing how the EduPop router architecture meets this need by acting as a bridge for academic and commercial entities in the area. Catalogues the technological, organizational, and political challenges faced in implementing this architecture, offering a…

Describes the wireless local area network (WLAN) at Simon Fraser University, British Columbia, Canada. Originally conceived to address computing capacity and reduce university computer space demands, the WLAN has provided a seamless computing environment for students and solved a number of other campus problems as well. (SLD)

Describes the reengineering of business practices that took place at the University of Wisconsin-Superior when they implemented an enterprise resource planning (ERP) system, PeopleSoft Student Administration (SA). Discusses lessons learned. (EV)

Describes the Personal Access Web Services (PAWS) at Louisiana State University, a portal application which offers enterprise, workgroup, and personal services. The paper highlights: PAWS project planning; PAWS as a portal; PAWS implementation; account accreditation; user authentication; legacy integration; mapping credentials; transmission of…

Describes the role of information technology (IT) at the Massachusetts Institute of Technology, explaining that attention to the unique characteristics of an MIT education and incentives for sustainable change are central to its IT efforts. Discusses various IT initiatives, such as Project Athena, provision on campus, international efforts, and…

Describes the two very different support and training models employed by the University of Virginia and the College of William and Mary in successfully confronting information technology challenges. (EV)

Discusses the shifting focus regarding information technology in higher education from technology itself toward the people and business processes connected with it. Describes the University of California's efforts toward a new business architecture, and an Educause-sponsored forum on e-business discussing the same themes. Offers discussion of the…

Draws on the experience of Northern Michigan University's implementation of a mandatory laptop policy and offers practical guidelines for integration of technology in the classroom. Discusses a model with three components--technology, teamwork, and teaching--that helped faculty migrate to a new, more interactive teaching paradigm. (EV)

Discusses the drivers for an identity management system (IdM), components of this system, and its role within a school security strategy, focusing on: basic access management; requirements for access management; middleware support for an access management system; IdM implementation considerations (e.g., access eligibilities, authentication…

Describes the development of the Campus Global portal at a public university in Spain. The project aimed to change the ways in which the university community worked, taught, and learned. Examines how the project was carried out, the transformations it instigated inside the organization, the improvements it has brought about, and the current state…

Asserts that online recruiting is a major facet of building and improving enrollment, examining: the student perspective (organizing the site, highlighting benefits and successes, ease of contact, integrating the financial side, and benefits of e-mail); search engines (ranking and recruitment, links, link popularity, and key departments and…