Argues that information management calls for development of an organizational strategy that encompasses users, information resources, and the available and appropriate technology. Discussion of factors involved includes the nature of information and information resources, variance in information usage, and guidelines for developing a strategy to…

Argues that false assumptions about user needs implicit in methodologies for building information systems have resulted in inadequate and inflexible systems. Checkland's Soft Systems Methodology is examined as a useful alternative. Its fundamental features are described, and examples of models demonstrate how the methodology can facilitate…