An evaluation methodology based on problem-solving techniques which can be effective and efficient in defining and analyzing problems which impair program performance is described. The model provides a potentially unique cost/benefit methodology for estimating the potential worth of improving program performance. (Author/RL)

A systematic approach for managers to make data-based decisions using management information systems in human services delivery settings is described. It involves a behavioral definition of management information use, the identification of behavior disruptions in information use, and an intervention designed to reduce disruptions and promote use.…