This manuscript describes the development and testing of an Internet-based cost survey that was designed by the authors for the National Assembly on School-Based Health Care (NASBHC) to capture the costs of school-based health programs. The intent of the survey was twofold. First, the survey was designed to collect comprehensive data on costs in a…

Describes lessons evaluators can learn from the Honda Motor Company and how an evaluation office within the Department of Health and Human Services has applied these lessons. The lessons include (1) sound market research; (2) creating top-notch production capabilities; (3) building a better mousetrap; and (4) aggressive product selling. (SLD)

Shows how evaluators can handle conflict and create, restore, and maintain conditions for an ongoing negotiation process using the example of a vocational rehabilitation project for psychiatric patients in which a conflict developed between management and therapists. (SLD)

The current status of Computer-Assisted Telephone Interviewing (CATI) is reviewed with special attention to microcomputer-based systems. The primary conclusion is that CATI systems can aid in the administration of telephone surveys in addition to reducing sources of survey error, but CATI systems are neither inexpensive nor easily implemented.…