Reports planning for and the installation of about 80 microcomputers for staff use at approximately 50 library units in the University of Michigan Library System. Highlights include the selection of hardware and software; methods of staff training; integration of the microcomputers into library operations; and benefits of electronic messaging and…

Describes the provision of library instruction and reference services to students enrolled in distance learning courses at 73 Florida-based colleges and universities by the Florida Distance Learning Reference and Referral Center (RRC). Explains the use of chat software which allows real-time virtual reference assistance that supplements email,…

Considers the need for staff training in virtual libraries. Highlights include instruction and training, including in-house training, vendor contracts, and self-paced instruction; documentation; current awareness via professional literature, electronic discussions, bibliographies, and conferences; information filtering through selective…