Dahlgren Memorial Library, the Graduate Health and Life Sciences Research Library at Georgetown University implemented the circulation of room keys in 2007. The rooms were outside of the library and managed by Georgetown University School of Medicine's Office of Financial Affairs who were integral in the implementation of the keys and the…

Academic libraries are expanding their collections to meet the technological and leisure needs of their students, but support for accessibility and curriculum can often be overlooked. At the University of North Texas Libraries, the Access Services Department utilized an internal grant to address the accessibility and curriculum gaps in its…

In 2018, the University of Winnipeg Library introduced the Syllabus Service to improve the course reserves submission process. This initiative has allowed library staff to proactively support copyright in e-reserves and provided opportunities to improve accessibility for students. The service has also encouraged faculty and instructor use of…

With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff…

The COVID-19 pandemic impacted libraries tremendously and changed the way services were offered to patrons. Dahlgren Memorial Library was no exception and the library strived to find ways to keep their student assistants employed. This article will discuss how the library trained its student assistants to cover the chat system and work on projects…

The article addresses how a traditional Public commuter college library in the Bronx began making strides to automate student ID barcodes so online library access was granted without in person registrations. How does a barcode number get generated for an individual student and what offices need to be included in automating a library account? The…

The fundamental mission of the library is to provide users with unrestricted access to library resources anytime, anywhere regardless of their physical location, disability, or other circumstances. Library Access Service departments across the nation have been an innovation engine of creativity and opportunity for many decades. The global…

In response to the COVID-19 pandemic, the Oklahoma State University Library developed an open-source application to record real-time building capacity. Library student security tracks building entrances and exits via the program, with current visitor numbers appearing on the library's website via an API. This effort helps administrators have a…

The role of the student worker is expanding in academic libraries. Their unique perspectives add valuable insights to the design and delivery of library services, project development, outreach activities, and operational planning. Student-workers gain internal and external benefits from working in peer-to-peer learning environments which also…

Solo tenure-track librarians in academia must discover the key to mastering the fine art of multitasking to execute concepts of seamless user experiences. This article covers notable practices and principles of Solo tenure-track librarians in academia, specifically at the City University of New York, including overseeing a library division,…

Tennessee State University was a decade long user of OCLC's ILLiad platform. 2019 marked the year when the relationship with that system ended as our two interlibrary loan departments migrated to Tipasa, OCLC's new cloud-based system. The platform change did not stem from dissatisfaction with ILLiad but from being informed that Tipasa would…

This is a case study of integrating streaming media reserves services into a suite of course reserve services provided by the User Services and Resource Sharing department at the University. This integration presented several challenges including: employees having no prior streaming media experience, staffing, technology, copyright, and user…

The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety measures such as building closures, quarantine periods, enforced social distancing, etc. This article describes three…

If an item is not readily available in an academic library's collection, is it quicker to buy it or does is make better sense to borrow it? At a public, four-year institution, acquisitions and interlibrary loan (ILL) are exploring a new relationship to improve the users' experience. The question is determining what triggers the decision to borrow…

In the past, Southern California's library access services professionals in higher education had to travel across the country for professional development and networking opportunities, but this is no longer the case. Now, through California Library Access Services South (CLASS), Southern California's Access Services professionals can network,…