Student retention in higher education has become a critical focus in recent years. This paper describes the efforts of Lone Star College-Online and its Online Student Support Services unit to build and implement a comprehensive suite of services for online students with the intention of enhancing the online student experience and ultimately,…

While institutions recognize the need to provide online student support services, the most effective approaches for developing and delivering these services are not always clear. The need to support students inside and outside the online classroom calls for collaborative efforts from many constituencies. The articles in this volume illustrate good…

Although online course completion rates are commonly believed to be lower than in other delivery modes, some programs achieve equal or better course completion rates. This issue presents studies that suggest certain practices contribute to student success. Readers are invited to contribute to work-in-progress on key factors for a framework of…

This case study describes the philosophy underlying the delivery of online programs and courses at the University of Illinois-Springfield. The strategies used to implement the UIS model and the measures used to validate its success are outlined. These factors are reviewed in the context of the Sloan-C Five Pillars for quality learning environments.

This article features Dallas Baptist University (DBU), a private, Christian, liberal arts institution located in the DFW Metroplex. With just over 5,200 students, DBU provides both traditional undergraduate, adult and graduate degrees with the enrollment almost equally divided between the three student groups. Today, DBU offers 34 degree programs…

In addition to experiencing the generic quality and cost problems faced by all colleges and universities, community colleges face problems particular to their student populations. They need to design more flexible schedules for working adult students, create a greater sense of community or engagement for commuting students, address the special…