Discusses the challenges, solutions, and compromises involved in creating computer-delivered training courseware for Apollo Travel Services, a company whose 50,000 agents must access a mainframe from many different computing configurations. Initial difficulties came in trying to manage random access memory and quicken response time, but the future…

Discussion of knowledge management systems highlights an integrated tool architecture that focuses on content rather than technical issues and supports authoring Web pages and Web-based training, collaborating with subject matter experts, item tracking, and gathering feedback from end-users. Describes the updating of an existing knowledge base…

Illustrates the design, development, and application of automated design tools on multimedia CD-ROM used for developing a company's integrated performance support systems. Highlights include reduced development costs; timeliness; providing reference, training, and presentation using a single source of content; and enabling translations and updates…

Discusses how to conduct a top-level analysis of training management functions to identify problems within a training system resulting from rapid growth, the acquisition of new departments, or mergers. The data gathering process and analyses are explained, training management functions and activities are described, and root causes and solutions…