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Mullen, Janet A. – Journal of Library Administration, 1993
Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…
Descriptors: Administrative Principles, Educational Administration, Higher Education, Management Systems
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Lippincott, Joan K. – Journal of Library Administration, 1993
Describes the development and operating strategies of the Coalition for Networked Information that was formed to promote the creation of and access to information resources in the academic networked information environment. Topics addressed include organizational development theory and referent organizations; technological developments;…
Descriptors: Academic Libraries, Access to Information, Computer Networks, Governance
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Besemer, Susan P.; And Others – Journal of Library Administration, 1993
Describes one academic library's experiences in developing a new management structure based on teams to cope with increasing internal and external changes. The views of a team leader, team member, a new librarian, and the director are presented, and benefits and problems of the new structure are presented. (Contains 16 references.) (EAM)
Descriptors: Case Studies, College Libraries, Cooperation, Higher Education