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Bergan, Helen – Library Administration & Management, 1993
Discusses how library administrators can use prospect and donor research for successful fund raising and institutional development. The techniques described include new technologies such as online services and CD-ROM products, creative donor group identification, use of zip codes, directories, and donor clubs. (EAM)
Descriptors: Donors, Fund Raising, Library Administration, Library Development
Kusack, James M. – Library Administration & Management, 1993
Discussion of formal assessment of library facilities highlights the postoccupancy evaluation as a tool in developing accountability in the design, planning, and construction of library buildings. Assessment of existing facilities is discussed; evaluation methods are described, including behavioral mapping; and a planning outline for evaluation is…
Descriptors: Evaluation Methods, Library Administration, Library Development, Library Facilities
Campbell, Jerry D. – Library Administration & Management, 1996
Presents the concept of building an effectiveness pyramid to align and utilize all major aspects of a library's organization to support and improve the effectiveness of the library. Describes the three levels of the pyramid and how they relate to library effectiveness: the individual; enabling skills and tools; and organizational structure and…
Descriptors: Change Strategies, Libraries, Library Administration, Library Development
Bryant, David – Library Administration & Management, 1996
Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)
Descriptors: Information Services, Librarians, Library Development, Library Planning
Lee, Susan; Clack, Mary Elizabeth – Library Administration & Management, 1996
Reviews change strategies implemented by Harvard College Library (Massachusetts) in response to environmental changes and increased technological developments. The library increased productivity and innovation, and improved the work environment through staff and organizational development. (JMV)
Descriptors: Academic Libraries, Change Strategies, Higher Education, Innovation
Gunning, Kathleen – Library Administration & Management, 1992
Describes the Intelligent Reference Information System (IRIS) at the University of Houston libraries which includes a local area network of CD-ROM databases and an expert system to recommend reference sources. Effects of IRIS on public services management, bibliographic instruction, and collection development are discussed; and network licensing,…
Descriptors: College Libraries, Computer Software, Expert Systems, Higher Education
Leonard, Gloria; And Others – Library Administration & Management, 1991
Four articles discuss library services to diverse user groups. Highlights include the Seattle Public Library's Human Diversity Training Program for library staff; cultural diversity at the University of Northern Colorado, including library collection development; information needs of physicists in special libraries; and library services to…
Descriptors: Academic Libraries, American Indians, Cultural Differences, Higher Education