Discusses the quality of cataloging in bibliographic control based on experiences at the Library of Congress. Highlights include the down side of quality and quality review, copy cataloging, CONSER (Cooperative Online Serials), NCCP (National Coordinated Cataloging Program) and PCC (Program for Cooperative Cataloging), minimal-level cataloging,…

Discusses (1) the history of document delivery; (2) the delivery process--end-user request, intermediary request, vendor reference, citation verification, obtaining document and source relations, quality control, transferring document to client, customer service and status, invoicing and billing, research and development, and copyright; and (3)…

Discusses progress made in meeting the information needs of health care administrators and the role of the library in providing information for administrative decision making. Highlights include health care economics; a shifting power structure; quality improvement initiatives; standards; communicating the role and value of library services; and…

Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution, anticipating new markets, defining library values and missions, information technology, training staff for the future, funding, partnerships, and…