Reviews the use of artificial intelligence research techniques to create tools that can assist with ongoing library functions and with information skills both within and outside of the library setting. Major areas discussed include cataloging, indexing, database searching, reference services, knowledge acquisition and representation, user…

Reviews the literature on qualitative methods in information retrieval research. Qualitative research is shown to be noncontrolling, holistic and case oriented, about processes, open and flexible, diverse in methods, humanistic, inductive, and scientific. Relevance to library and information science and sources of information on qualitative…